When you add us as a co-host to your listing, you enable us to accept, decline, cancel, or alter reservations. We are able to see and respond to guest messages. We can edit pricing and availability, as well as edit your listing descriptions and photos. We can also interact with Airbnb customer service on your behalf. Below is a summary of the key things that we can do for you…
GETTING YOUR SPACE READY
We prepare your space so it’s ready to welcome guests. We can do as little as an informal interior design and decorations, recommend repairs to prepare the space, purchase necessary items, create a list of supplies to be restocked after each guest stay (e.g. soap, toilet paper, etc.), setup a lock box, create a house manual. We can also do full interior design packages, source furniture, decor, and supplies to make your listing stand out.
LISTING YOUR SPACE
We create a listing for your place on Airbnb, HomeAway Booking.com and a dozen other short term rental platforms. We can write listing descriptions, come up with an appealing listing name, taking and uploading photos, and help with determining the optimal pricing for your place.
MESSAGING WITH GUESTS
We message guests on your behalf. We will communicate with guests using native Airbnb accounts to get to know guests, answer questions they may have and coordinate their arrival and departure.
We handle reservations by responding to booking inquiries and accepting or declining reservation requests in a timely manner.
WELCOME GUESTS IN PERSON
We welcome or coordinate in-person guest check-in’s for you. (or you can provide access to your home via alternative options).
RESPONDING TO GUEST ISSUES
We handle guest-related travel issues for you. Guests might lock themselves out, the shower may stop working, or the internet may go down.We can jump in to help with the unexpected. Have a conversation with your us about how we will your expectations for these types of situations
We review your guests and leave feedback on your behalf.
UPDATING CALENDAR AND PRICING
We update your calendar and pricing. Keeping your listing’s availability up-to-date is important so that guests know when they can book your place.
RE-STOCKING ESSENTIAL SUPPLIES
We stock your place with guest necessities like towels, toilet paper and soap to ensure guests have a high quality experience.
COORDINATING CLEANING AND LINENS
We coordinate the cleaning and turnover of your space for you.
We coordinate repairs for you. If something needs a fix, we can determine what repairs are needed, when the repairs should take place, and how any relevant expenses will be handled.
INTERACTING WITH AIRBNB
We contact Airbnb to report and work towards the resolution of any issues you or your guests have during their stay.
Guests will see your co-hosts’ picture and contact information on your listing page, their Airbnb reservation itinerary, and in all messages sent from the co-host’s account.
To add a co-host:
- Login to Airbnb
- In Hosting mode, select Listings from the top navigation bar
- Select Manage listing for your listing
- Click on Co-hosts from the menu at the top
- Click the Invite a friend button under Host with a friend